delete account
Delete your account.
Any time, in the app or by email. Your data goes with it.
In the app
- Open the umalu app and sign in.
- Go to your profile.
- Choose Delete account and confirm.
By email, without the app
Send an email to support@umalu.app from the email address on your account, or include the phone number you signed up with. Use the subject line "Delete my account".
We confirm the request and complete the deletion within 30 days. If you have an active rental or an unpaid balance, we'll tell you what needs to be settled first.
What gets deleted
- Your profile: name, phone number, email.
- Saved payment methods.
- Your rental history and location data tied to your account.
What we keep, and for how long
Some records we must keep by law even after the account is gone: payment and transaction records for tax and accounting, and records needed to resolve a dispute or prevent fraud. We keep them only as long as the law requires, and we don't use them for anything else.