beach shade, unlocked by phone
faq

Before you ask.

Short answers to what people ask first. Yours is not here? Write to support@umalu.app.

What is umalu?

Beach umbrellas you rent with your phone. They stand on the sand behind a solar-powered smart lock. Scan the QR code on the handle, tap, and the lock opens. No booth to find and no cash to carry.

Where can I find umbrellas?

We are launching in Miami-Dade, Florida, on the beaches of Sunny Isles Beach, Surfside and Bal Harbour. The map in the app shows where umbrellas are right now.

How much does it cost?

$0.25 a minute. Once you hit $19 in a day, the rest of the day is on us. The price is on screen before the lock opens, and nothing starts until you confirm.

How do I pay?

With a card added in the app. You get a receipt in the app after every rental.

Do I need an account?

Yes. Sign up in the app with your phone number or email, then add a payment method. You must be at least 18 to rent.

How long can I keep the umbrella?

As long as you like. You pay for the minutes you use, the running time is in the app, and the day never costs more than $19.

How do I end the rental?

Close the umbrella, push the lock button, make sure it is locked, then confirm the end of the rental in the app. Until you confirm, the rental keeps running.

The lock won't open or won't close. What now?

Scan the code again and check your connection. If it still won't work, write to support@umalu.app with the code printed next to the QR. If you can't end a rental, lock the umbrella, take a screenshot and write to us. We'll fix the charge.

What if it gets windy?

Close the umbrella and end the rental. Don't use it in strong wind or during a thunderstorm.

I was charged incorrectly.

Write to support@umalu.app within 30 days with the date and time of the rental. A person will look at it and get back to you.

Is my data safe?

We collect only what we need to run rentals and payments. Card details are handled by our payment processor, not stored by us. Read the privacy policy.

How do I delete my account?

In the app, or by email. See how to delete your account.